Insurance in place
Freight Liability Insurance is maintained, with appropriate Goods in Transit and Freight Liability cover for the work we handle.
Trust and protection
Security & Peace of Mind
When you trust haulier.ai with your transport, you should know how your loads, your business and your payments are protected.
For customers
A professional transport operation, not just an AI website.
haulier.ai is built to act like a proper transport desk for UK container haulage, with AI monitoring and experienced transport professionals behind the business.
Professional haulage standards
Operations are conducted under Road Haulage Association (RHA) Conditions where applicable, supported by recognised UK haulage practices.
Traceable documentation
Transport documentation is stored securely and every movement is traceable from quote through to POD.
Claims process
Professional claims procedures are in place if something goes wrong. Insurance documentation and certificates are available upon request.
For hauliers
Getting paid matters.
We understand cash flow is critical for UK operator-licence container hauliers. Approved haulage partners can work with confidence knowing that payment responsibility sits with haulier.ai.
Responsible payment practice
We maintain appropriate financial protections, including credit insurance, to support reliable payment practices and minimise payment risk.
Clear rate confirmations
Approved hauliers receive clear rate confirmations before work starts, with clear payment terms and no hidden deductions.
Long-term relationships
We aim to build long-term relationships with reliable container hauliers who deliver strong service across UK port work.
Information security
Security of your information.
Secure storage
Customer information is stored securely and job information is encrypted where appropriate.
Logged actions
Every important action is logged, and email conversations are linked to the correct jobs.
Monitored AI
AI actions are monitored and human review is available whenever required.
Operational standards
Built around recognised UK haulage practices.
haulier.ai works with RHA terms where applicable, approved haulage partners, compliance checking, POD management, a clear audit trail and transparent communication.
Questions?
Need copies of our insurance documentation or have compliance questions?
We keep policy details off the public website, but documentation and certificates are available upon request.